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Binary Options & CFD trading FAQ

What are the conditions for trading bonus?
The bonus will be paid in your currency after converting from US Dollar to you currency.

The maximum bonus that can be awarded during any year to client is $ 1,500,000. CoinExalTrade , at its sole discretion, may award additional bonus to client.

Deposit and Withdrawal are optional and will be granted only after client's confirmation and CoinExalTrade team confirmation. In case if client by mistake make a deposit or withdrawal, he cancel the deposit other or write to CoinExalTrade team for confirmation and withdrawal can also be cancel or write to CoinExalTrade team for confirmation as well, without making any trading investment, account will be disabled.

What does First 3 risk free trades mean?

In case of negative trading results, risk-free trades are compensated in the form of a trading bonus based on bonus provision rules. To use this service, you have to contact your account manager and get a prior confirmation.

How can I fund my trading account?

You can fund your account by bitcoin only but on the other hand, our brokers can accept credit cards transfer, Bank wire transfer, Bitcoin, Western Union, Money Gram, Perfect Money and lots more.

How quickly the funds will be added to my trading account?

The funds will be available for trading immediately, once we receive a confirmation from payment system.

What are the conditions for withdrawals?

For security reasons, identification of the person is required for all withdrawals, regardless of the withdrawal amount.
For account without bonus: trader has to reach a 100% turnover from deposited amount, to claim for for withdrawal.
For account with bonus: trader has to reach 300% turnover from deposited amount, to claim for deposited amount and profit withdrawal. More details in "User agreement".

The minimal amount allowed for withdrawal is $100.

How quickly my withdrawal request is processed?
CoinExalTrade processes all withdrawal requests within 2 working days.

However verification may take longer time, if client didn't submit all requested in time.
How quickly my withdrawal request is processed?

CoinExalTrade processes all withdrawal requests within 2 days. However verification may take longer time, if client didn't submit all requested in time.

Does CoinExalTrade withhold a tax from payouts?

CoinExalTrade doesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.

How can I close my CoinExalTrade account?

Please email at to request closing of your account. You will receive a confirmation when this request will be completed.

What is CFD?

CoinExalTrade - Contract for Difference.

CoinExalTrade is type of financial asset which helps trader to gain and earn in a continuous way. By predicting the move of a currency, trader can choose to open BUY or SELL contract for any asset.

What is binary option?

Binary options are a simple and potentially very profitable way to make money from short term movements on the market. By correctly predicting whether the price of an asset will go up or down, you can get a significant income in a continuous way.

What is cryptocurrency?

Cryptocurrency is a digital currency, which functioning is based on blockchain techology. Physically currency doesn't exist, it exist only in virtuality.

The most popular cryptocurrencies are Bitcoin, Ethereum, Litecoin, Dash, Ripple. You can use only bitcoin currencies to fund and trade.

What is the minimum and maximum deposit amount?

The minimum deposit amount is based on the plan selected, and same as the maximum amount).

Do I have to download any software for trading?

There is no need to download something before you can start trading with CoinExalTrade. All you need to do is sign up and add funds into your account and you will be ready to start trading.

Is there any maintenance or registration fee?

No, it is free to open an account with CoinExalTrade.

How can I sign up?

To sign up go to "Open an Account" and enter the required information.
Please make sure the data you submit is correct and up to date.
In the future it will simplify withdrawal process.

How to trade on demo account?

To receive demo account access you need to fund your trading account and contact customer support to get an demo account credentials.

How to trade binary options?

To trade binary options, simply fund your account and login into the platform. You will see binary options trading by default.

To start trading, choose CALL or PUT options depending on your forecast.

How to trade CoinExalTrade?

To start trading CoinExalTrade, fund your account and login into the platform. On the top you'll be able to choose CoinExalTrade trading deposit button and start trading CoinExalTrade.

You can choose BUY or SELL options, depending on your market forecasts.

It's not permitted to trade CoinExalTrade, if total account loss is exceeding total amount of deposits on the account.

When trading CoinExalTrade, if balance drops to the level of bonus, an automatic closing of all open trades takes place - Margin call.

Example:�You deposited $1000 and got bonus of $1000. If the loss in your account equals to $1000, bonus is automatically withdrawn and open trades are closed.

What time base is used by the platform?

The time is displayed based on Greenwich Time (GMT)

Payouts for assets

You can find payouts for different trading assets in the trading platform, on the right left side.

For example, you will see: EURUSD - 85%. That means if you will open trade with $1000 investment, then in case of win you will receive $1,500 payout - any amount investment return and 50% of profit for each week.

Copy trading - follow successful traders

Copy trading service designed for novices and people who want to trade automatically without manual trades.

To get started, you need to fund your account and on the trading platform press Copy trading, then choose trader to copy from.

What is Margin Call

Margin call is account state when all your open trades will be automatically closed.
Margin call is triggered by 5% margin level (5% from free funds + opened positions margin).
For instance, you have $1000 on your balance and you open several positions.
In case your total floating profit/loss will reach -$950 (5% from free funds + opened positions margin), margin call will be triggered.

What is Double Up?

You can double up your investment on chosen option. When you double up trade, you will get duplicate position - asset, direction, amount and expiry time will be the same, but open price will differ. New positions will be opened by current market price.

What is Rollover?

You can move option expiry time on next period (to current expiry time will be added one period).
Following conditions should be complied:

1. Opened position should be out of the money (not in profit).
2. Using rollover your investment amount will be increased on 50%. You need to have enough funds on balance.
3. Till option expiry time remaining >1/4 from chosen period.

What is Sell Out?

You can close opened position before option expiry time.
Following conditions should be complied:

1. Option position should be in the money (in profit).
2. From the option open time passed at least >1/4 from chosen period.
3. Payout for the option will be calculated by next formula:

Payout before expiry = planned payout * past period coefficient - discount

Past period coefficient - ratio between time from start time till option action time
Discount - 10% from investment amount
If payout before expiry time get negative, then it's deducted from option investment amount.

How secure is trading with CoinExalTrade?

CoinExalTrade uses SSL (Secure Socket Layer) technology to encrypt your transactions and keep your personal information as secure as possible. This automated technology is used by major banks and other financial companies who have information on the web. Most browsers support SSL encryption, however, if for any reason your browser is not able to support the technology, you will receive an instant notification. You can verify whether web page is SSL compliant by checking the address. It should start with "https://..." - the "s" stands for "secure".